HomeTerms & Conditions

Terms and Conditions

Allergies

Some of our menu items contain nuts, seeds and other allergens. Therefore there may be some risk that traces of these could be in any dish served here. Please notify us in advance of any special dietary requirements.

Cancellations / Reductions

The client may only cancel or reduce an order by notice in writing or email to Gloucestershire County Cricket Club. Gloucestershire County Cricket Club shall be entitled to charge: 100% of the total value of the package if the cancellation or reduction is received less than 2 weeks prior to the commencement of the event; 75% of the total value of the package if the cancellation or reduction is received between 2 and 6 weeks prior to the commencement of the event; 50% of the total value of the package if the cancellation or reduction is received more than 6 weeks prior to the commencement of the event.

Cost and Personal Property

Gloucestershire County Cricket Club will not accept responsibility for loss or damage to any coats or personal property of the clients, its guests or representatives unless such loss or damage has been caused due to negligence of the Club or its employees.

Corkage

No wines, spirits, beers or food may be brought into hospitality and corporate areas by the guests or representatives for consumption or sale on the premises without the express prior consent of Gloucestershire County Cricket Club.

Etiquette

Gloucestershire County Cricket Club reserves the right to judge acceptable levels of noise or behaviour of the client, guests or representatives and the client must take all steps necessary for corrective action, the club reserves the right to stop any event without being liable for any refund or compensation. It is not permissible to invite extra guests, as any unauthorised person seeking access will be politely refused. Please note that smoking is not permitted inside any building or on any balcony in the Bristol Pavilion. However smoking is permitted in designated areas of the ground.

Lost Tickets

Gloucestershire County Cricket Club cannot accept responsibility for any tickets or car parking passes once they have left the Cricket Club offices. An administration fee of £5 will be made for any replacement tickets or car parking passes.

Payment Terms

Hospitality will be payable by card via the Seat Unique platform, a booking will not be confirmed until payment in full has been received. Gloucestershire County Cricket Club reserves the right to cancel bookings where the payment terms are not met. Your match tickets and additional information will be forwarded to the address as advised on your booking form no later than one week prior to the event and upon receipt of full payment.

Match Ticket Refunds

T20 Matches

Refunds: Subject to the above, you will automatically be emailed following the cancellation of the match and a full refund will be issued. Please allow 30 days from the match date for all refunds to be processed. All tickets purchased will be refunded back to the original card subject to that card being valid.

The Ticket Office, Gloucestershire County Cricket Club, Seat Unique Stadium, Nevil Road, Bristol, BS7 9EJ Tel: 0117 9108000/8010. All booking and administration fees are non refundable.

County Championship & One Day Matches

If play is restricted or does not take place because of adverse weather conditions, the venue is unable to admit spectators for any reason (for example, due to COVID-19) and no result is obtained at the ground on the day for which this ticket is valid, you will be entitled to a full refund of no more than the match ticket value subject to there being: County Championship and Royal London Cup Matches 15 overs or less – an account credit or a refund. 15.1 overs to 29.5 overs - a 50% refund. In no other circumstances can tickets be exchanged or money refunded.

Full Refunds: Subject to the above, you will automatically be emailed following the cancellation of the match and a full refund will be issued. Please allow 30 days from the match date for all refunds to be processed. All tickets purchased will be refunded back to the original card subject to that card being valid.

50% Refund: Subject to the above, you will automatically be emailed following the cancellation of the match and a 50% refund will be issued. Please allow 30 days from the match date for all refunds to be processed. All tickets purchased will be refunded back to the original card subject to that card being valid.

The Ticket Office, Gloucestershire County Cricket Club, Seat Unique Stadium, Nevil Road, Bristol, BS7 9EJ Tel: 0117 9108000/8010. All booking and administration fees are non refundable.

Cricket is against ticket touting – you must not buy or sell this ticket for more than its face value. Please see www.ecb.co.uk/toutsout for full re-sale/refund policy. All tickets are issued by or on behalf of Gloucestershire County Cricket Club. Each Ticket is and shall remain at all times the property of Gloucestershire County Cricket Club.

No person who is subject to a life ban imposed and/or recognised by the ICC, the ECB or any other ICC Member as a result of a breach of any applicable ICC, ECB or other ICC Member rules, regulations, codes or directives shall be permitted to enter the ground and any such person found within the ground on the day of the match shall be liable to immediate removal from the ground.

Please note that the use of any cameras or mobile devices or any electronic equipment, for the recording, transmission or communication of match footage, details, statistics, images (on any platforms including but not limited to websites and social media) etc., is not permitted other than with the proper accreditation. All ground regulations apply.

The Ticket Office, Gloucestershire County Cricket Club, Seat Unique Stadium, Nevil Road, Bristol, BS7 9EJ Tel: 0117 910 8000 or 0117 910 8010. All booking and administration fees are non- refundable.

No exchanges or refunds will be made unless tickets are returned - proof of purchase alone is not sufficient.

Revisions

Whilst every effort will be made to present the hospitality packages exactly as described, Gloucestershire County Cricket Club reserves the right to alter where necessary the details set out in the brochure whilst maintaining the value of any package offered.

Start / Finishing Times

All hospitality facilities will be open 2 hours before play and for 30 minutes after play.

COVID-19

We reserve the right to cancel your ticket(s) due to events beyond our reasonable control and/or should we believe it is reasonable to do so on health and safety grounds. If we cancel your ticket(s) in such circumstances, you will be eligible for a refund of the face value of the ticket(s) and any booking fee. We will endeavour to act as fairly as possible but shall have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue results in a requirement to cancel a proportion of tickets.

1. We reserve the right to add health and safety related conditions which attendees must comply with (including but not limited to the provision of details of all attendees for Test and Trace purposes). Any attendees refusing to comply with such conditions may have their ticket(s) cancelled, be refused entry or removed from the venue.

2. Supporters who have rolled over their domestic tickets from the 2020 season will be prioritised above any other ticket purchasers if COVID-19 restrictions are enforced.

We shall not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by an event beyond our reasonable control. Personal arrangements and expenditure, including travel, accommodation and other costs and expenses incurred by you relating to a match which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of a match for which you have purchased tickets.